Terms & Conditions - Wontra Travels


Please read these Terms and Conditions before using WONTRA’s website  and making any booking.


By accessing or using this website in any manner, you agree to be bound by these Terms and Conditions. Please read the Terms and Conditions carefully. If you do not accept all of these terms and conditions, please do not use this website.

1. Company Information

This website is operated by WONTRA, a company registered in Nigeria. Our telephone numbers are 017001280, 070010101010 and our office opens from Monday to Friday inclusive, 8am - 5pm. All legal documents and correspondence regarding customer service or your booking should be sent to 3 Tunde Joda Streer Off Whitesands Street Ikate Lagos or emailed to info@wontra.com

2. Use of Website, Copyright and Trademarks

By visiting or using this website, you agree to and accept these terms.

The WONTRA name, logo and all related product and service names, design marks and slogans are the trademarks or service marks of WONTRA. All other names, logos and all related product and service names, design marks and slogans used on this website are the trademarks or service marks of their owners. All rights are acknowledged.

All copyright and other intellectual property rights in any material, including html code, text, photographs or other images displayed on our website, are either owned by us or have been licensed by the owner for our use. If you wish to use any of the information or material displayed on our website, you must first obtain our written permission, or that of the owner of the rights to the material, as the case may be. You must not modify, copy, transmit, display, perform, publish, license or create derivative works from any information or software accessed by means of the service. Where copying or transmission is expressly permitted, you must not change or delete any author attribution or copyright notice.

Reference in this website to any products, services, processes, trade names, trademarks or other information of third parties does not imply or constitute an endorsement, sponsorship or recommendation to you by us.

Links to Third Party Websites

Links to other websites not operated by us are solely for your convenience. We are not responsible for any products, services, processes, trade names, trademarks or other information provided by third parties. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. WONTRA makes no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the Site.

Your Obligations

You agree to be bound by the following obligations, including without limitation: You must not use our website for any activities which breach any laws, infringe any party's rights, or breach any standards, content requirements or codes promulgated by any relevant authority. You must not use our website in any way which interferes with other users or defames, harasses or menaces anyone; nor should the Site be used to transmit pornographic, political or racist material. You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to use of the website by you, or your violation of any law or rights of a third party.

The Site and its content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you. You are over 18 years of age and have legal capacity to create a binding obligation.

Denial of Access

WONTRA reserves the right to deny access to the Site at any time and for any reason without notice.

3 . Accuracy of information on website and availability

Information on this website is posted in good faith and updated regularly, but we cannot guarantee its completeness and accuracy. We cannot and have not checked the accuracy of all information provided by travel service providers such as airlines and hotels, or by the providers of other information such as weather and currency conversion rates. We do not accept any liability to you or any third party for any error or omission on this website. We may change, update or delete any information on this website without prior notice. We do not warrant that this website will be uninterrupted, error free or that any information or other material accessible from this website is free of viruses or other harmful components.

We do not make any representation about the suitability of information, products and services on this website for any purpose. The website is provided on an "as is" and on an "as available" basis. You assume all responsibility and risk for use of this website. We will not be responsible for any errors, omissions or misleading information and we disclaim, to the maximum extent permitted by law, all implied warranties in connection with such information.

All photographs used are for the purposes of illustration only and should not be taken to be literal representations of actual facilities, accommodations or services offered unless otherwise advised.

In no event shall we be liable for any demand, injury, loss, claim, damage or any direct, incidental, special, consequential damages or economic loss, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any data or information services displayed on this website

4 . Prices

Prices are shown in the currency requested with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. When a booking is made the exchange rate will be fixed at the time the item is created and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by us.

5 . Delivery of Booking

E - Tickets

All tickets sold on the Site are e-tickets. E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. WONTRA will send you a confirmation email with your booking reference number, which serves as a receipt for your e-ticket. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation email with you to the airport.

WONTRA relies on the information that you provide as being accurate and therefore cannot be held responsible if your e-ticket does not arrive due to an incorrect email address or your junk email settings. You must notify us immediately if you change your email address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation. 

WONTRA ticket refund processing time is a period of three(3) months from the day of refund request. Refund policy can be updated without prior notice.

6 . Privacy Policy

The terms of the WONTRA Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by WONTRA or third party suppliers in accordance with the terms of and for the purposes set forth in the WONTRA Privacy Policy.

7 . Changes to terms and conditions

The terms of the WONTRA Privacy Policy are incorporated into these Terms and Conditions. You agree to the use of personal information by WONTRA or third party suppliers in accordance with the terms of and for the purposes set forth in the WONTRA Privacy Policy.

8 . Governing Law

These terms and conditions form a contract between you and WONTRA, which is governed by Nigerian law. You hereby consent to the exclusive jurisdiction and venue of courts in Nigeria, in all disputes arising out of or relating to the use of this Website.

9 . General

You agree that no joint venture, partnership, or employment relationship exists between you and WONTRA as a result of these terms and conditions or use of this Website.

If any part of this Agreement is found to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired.

Any rights not expressly granted herein are reserved.

ACCEPT COOKIESTo give you the best possible experience, this site uses cookies. Using this site means you agree to our use of cookies. We have published a cookies policy, which you should read to find out more about the cookies we use. View cookies policy.