Amadeus teams up with Ljubljana Airport, Adria Airways & LOT Polish Airlines for biometric boarding - Wontra Travels



Amadeus teams up with Ljubljana Airport, Adria Airways & LOT Polish Airlines for biometric boarding

With passenger numbers on the rise year on year, airport infrastructure is being pushed to its limits and, unless addressed, is likely to result in increasingly lengthy queues. The industry recognizes the immense potential of biometric technology as a solution to these challenges, enabling faster and smoother airport processes for passengers.

For airports, the technology can deliver an improved service to their airline partners, reducing bottlenecks and freeing up ground handling staff to focus on other customer-facing activities. For airlines, there is the promise of greater efficiency and a speedier turnaround of flights.

And a successful pilot at Ljubljana Airport, saw Amadeus take another step towards the creation of a common, centralized industry platform for biometrics. Working with Adria Airways, the airport’s home carrier, and LOT Polish Airlines, 175 participating passengers were successfully boarded in record time.

The pilot saw passengers enrol using an Amadeus smartphone app that captured a ‘selfie’ alongside their passport photo and boarding pass, which were all stored securely on a remote server. A photo of the passenger was then captured at the boarding gate and matched against those stored on the server to validate the passenger’s identity and flight status. Upon successful matching a message was conveyed to the Departure Control System and the passenger was able to board smoothly. All biometric data was deleted within 48 hours ensuring GDPR compliance.

The pilot saw average boarding times reduced by approximately 75% meaning boarding took just two seconds, rather than the typical five to ten seconds per passenger. The new technology promises to enhance the passenger experience by making boarding faster, simpler and more secure.

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